Returns & Refund Policy

30-day return window

You have 30 days from the date you receive your order to request a return. Items must be unused, in their original packaging and in a resaleable condition.

How to request a return

• Email support@rovxar.co.uk with your order number and the items you'd like to return.
• We'll reply within one working day with a return label and instructions.
• Pop the item in a suitable box or padded envelope and drop it at your local post office.

Return shipping costs

• Returns due to a fault or our error: free — we'll cover the return label.
• Change of mind returns: £3.95 deducted from your refund to cover collection.

Refunds

Once your return arrives with us, we'll inspect it and issue your refund to the original payment method within 3 – 5 working days. You'll receive an email confirmation as soon as it's processed.

Exceptions

For hygiene and food-safety reasons, unsealed food-contact items cannot be returned unless faulty. This does not affect your statutory rights.

Faulty items

If an item arrives damaged or develops a fault, please email us within 30 days with photographs of the issue. We'll offer a replacement, repair or full refund at your preference.

Company details

Returns are handled by ROVXAR LIMITED (Company No. 17335387), registered in England and Wales. Registered office: Office 19988, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA. Website: https://rovxar.co.uk. Support: support@rovxar.co.uk.